WHAT IS ESCAPE ROOM GAME EXPERIENCE?
Real-life room escape games are a type of physical adventure game in which people are locked in a room with other participants and have to use elements of the room to solve a series of puzzles, find clues, and escape the room within 45 minutes. The game will be monitored on closed circuit video and audio. You can communicate with the Game Master at any time.
The game is perfect for students, group of friends, families, date nights, tourists, private events, bachelor and birthday parties, corporate events and team-buildings.
IS THERE AN AGE LIMIT?
Unfortunately there is an age limit, kids under 8 yrs will not be allowed to play. However, if you are under 15 years of age, you must be accompanied by a parent or guardian and tickets must be purchased for them as well. If you are under 18 and coming without a parent or guardian, please fill out this Release of liability document.pdf.
CAN I PURCHASE THE GIFT CERTIFICATE?
You can purchase a gift voucher for your recipient conveniently online here.
You can either print or send the voucher to the recipient and its voucher number can be applied to the reservation when booking online.
ARE THE ESCAPE ROOMS SCARY?
There are defintely elements of fright, but we wouldn’t classify this as a "scary" experience.
HOW LONG BEFORE MY SCHEDULED TIME DO I NEED TO ARRIVE?
We ask that you arrive at least 15 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech. DO NOT BE LATE, if you arrive late your tickets will not be refunded or rescheduled. The door to the room closes exactly at the time you signed up for. You will not be permitted into the room if you are late.
WILL I BE IN A GROUP WITH PEOPLE I DON'T KNOW?
It's possible. Many groups come into the Room as strangers and leave as friends. Alternatively, you may bring enough friends to fill all the spots in your chosen timeslot. The only way to make sure that only your group will be in the Room is to purchase all the spots in your Room.
We don't allow alcohol drinks in our premises. If members of your group appear to be under the influence of drugs or alcohol, you will not be allowed in the room. This decision will be made at the discretion of our staff and no refunds or exchanges will be permitted. We take this very seriously as it could cause damage to the room, to yourself or others, and adversely affect others’ enjoyment of the experience.
ARE WALK-INS ALLOWED?
Unfortunately walk-ins are not allowed. All game reservations must be pre-booked online prior to the scheduled game time. This makes sure there won't be too many players within each session.
WHAT IS THE CANCELLATION POLICY?
When spots are purchased, they are automatically reserved and made unavailable to all other potential buyers. For this reason, we do not offer cancellation refunds, but we can reschedule your game for another day or time at no extra charge. Please inform The House of Clues at least 4 hours in advance.
WHEN ARE YOU OPEN?
We are open 7 days a week: Monday - Friday : 1.00pm - 8.30pm
Saturday - Sunday : 11am - 8.30pm
Check the schedule here.
HOW MUCH DOES IT COST?
The price is $35 per player.
AM I ALLOWED TO TAKE PICTURES OR VIDEO TAPE WHILE PLAYING THE GAME?
Sorry, no cameras allowed during the game.
I AM PLANNING A PARTY/CORPORATE EVENT WHAT SERVICES DO YOU GUYS OFFER? CAN WE SCHEDULE ANY DAY OF THE WEEK?
Whether it be a Birthday, Anniversary Party, Team Building or Corporate Event we are certainly a fun filled destination that provides a unique thrill you just can’t get anywhere else. We can arrange events for up to 30 players per hour. All 3 game rooms can start simultaneously at any day of the week and any time convenient for you.
Please email firstname.lastname@example.org or contact (805)2299179 for arrangements and more information.